Gift vouchers

I. Online Booking Process

Steps of booking through the online booking system:
1. The Client may choose from the Packages and standard accommodation offered as stated in the booking table.
2. On familiarisation with the Package and its price, the Client selects the time of stay for the selected room as well as additional terms or a Package.
3. On selection of an offer, the Client proceeds to a form, which needs to be completed by specifying the Client’s personal data and optional comments on the booking.
4. On completion of the form the Client makes an advance payment by one of the following methods:
* Credit card (Visa, Mastercard, Eurocard);
* Electronic bank transfer (UAB Paysera LT).
4a. Having selected one of the first two options the Client is directed to a page where payment can be made by means of UAB Paysera LT payment system. Authorisation starts upon connection to UAB Paysera LT through an encrypted 128 bit protocol. After UAB Paysera LT accepts the payment, the Client receives a confirmation of payment and booking by an automatic email message. The email message will specify the Client’s data, name of the hotel, total price of the accommodation, advance payment made and the remaining amount payable. The Client will pay the remaining amount upon arrival to the hotel. The email message confirming the booking has to be presented at the hotel as a proof of the advance payment and of the remaining amount payable.
4b. Having selected the third option (payment by bank transfer or later payment), the Client will receive a confirmation of initial booking, which will be finally confirmed upon making the advance payment by an ordinary bank transfer or online. The booking has the status of an initial booking 48 hours after its making and may be cancelled if no advance payment is received. On receipt of the advance payment, an email message confirming the booking is sent to the Client. The Client has to present the confirmation email to the hotel manager for final settlement.
4c. Client, who uses an account in the BookingRobot system has the ability to link his credit card (s) to the account. In this case, each time you purchase a hotel service, a monetary amount will be debited from the customer's credit account automatically, once, at the time of purchase. No additional payments are required. A card link can be canceled at any time in account settings, by pressing "Delete" button. The data security of the client’s credit cards is provided by UAB Paysera LT, accredited by the Lithuanian Bank.
5. The Client understands that, in case of a failure/programming error in the online booking system, the published price for the services is unreasonably low/high considering the content of the services; the hotel is entitled to notify the error to the Client within 10 days from the booking confirmation and request payment of the full price. Should the Client refuse to pay the full price, the hotel may cancel the contract/refuse to provide the services. In such a case, the hotel will not indemnify the Client for any losses.

Ia. Booking at Request
In cases where there are no rooms available online, the Client may be offered a room at the Client’s request. Upon completing the form, the Client receives an email confirmation of the time of stay (or information that no rooms are available) with the instructions for the making of the advance payment. The Client may make an advance payment by credit card or by an electronic or ordinary bank transfer. The booking will be confirmed upon receipt of the advance payment. Upon making the advance payment the Client will receive an email confirmation of the booking, which the Client has to present upon arrival to the hotel for final settlement.

II. Payment and Cancellation of Booking

1. The Client makes the advance payment by one of the three methods used by the system and pays the remaining amount upon arrival to the hotel.
2. There are no booking transaction costs for the Client.
3. Cancellation of the booking no later than 3 days prior to the arrival time is free of charge. The hotel will refund the full amount paid within 21 day.
4. Should the Client cancel the booking less than 3 days prior to the arrival time, the advance payment will not be refunded. In case of such cancellation, the Client will lose the advance payment.
5. Should the Client change the booking details after making an online booking at a discount price of the Package offered by the hotel, the hotel is entitled to recalculate the full price of the order at the current prices.

III. Final Provisions

1. The Client is obliged to provide correct details in the booking form. The hotel is not liable for the wrongly chosen check-in or check-out dates or any other details wrongly specified by the Client.
2. Responsibility for the correct servicing of the payment for the online booking lies with UAB Paysera LT electronic payment system.
3 . The hotel and the company servicing online payments are not liable for unavailability of the system and other faults occurring for reasons beyond their control.

IV. Personal Data

By booking a Package at the hotel, the Client agrees to the recording of his/her personal data in a service database. The data will be used for the finalisation of the booking procedure and for marketing purposes under the agreement on personal data protection dated 28/09/1997.

V. Confirmation of Acceptance of Terms and Conditions

By ticking ‘Accept Terms and Conditions’, the Client confirms that he/she understands and accepts the terms of conditions of the booking. The booking is not valid without such confirmation.

Gift coupons reservation rules:

1. The Present coupon(s) confirms the right of the holder of the Present coupon(s) to use servises specified in the amount of coupon(s).
2. The holders of the Present coupon(s) can enjoy the services provided belonging only to Atokampis.
3. If the desired purchase amount exceeds the value of the Present coupon(s), actual difference can be paid in cash.
4. The Present coupon shall not be exchanged to cash.
5. The Present coupon(s) is valid during 3 months period from its purchase date.
6. If the Present coupon was not used until the end of its validity period, it will be regarded as null and void.
7. If the holder of the Present coupon acquires services for the amount lower that the amount specified in the Present coupon(s), remaining amount is not returned to the holder of the Present coupon.
8. The holder of the Present coupon having paid by the Present coupon(s), shall not be given the VAT invoice.
9.The Present coupon you must use at one time.

GENERAL INFORMATION

By herein Privacy Policy (hereinafter – the Privacy Policy), Atokampis, UAB shall define the terms and conditions, which must be observed by all visitors (hereinafter – the Visitors) of the website www.atokampis.lt (hereinafter – the Website). All of the above conditions shall apply each time a visitor uses the content created by Atokampis, UAB, when acquiring a service / product or sending an enquiry, regardless of whether a PC, a tablet, a telephone or any other device is used.

It shall be deemed that the Visitor has read and accepted their consent to the Privacy Policy when they visit the Website, logs in to the Website, and/or purchases the product and/or service sold on the Website. The Visitor, who disapproves any provision of the Privacy Policy, shall not confirm their consent and loses their right to visit the Website, log in to and use all and/or any of the services provided on the Website.

The persons under 16 cannot submit any personal data through our website. If you are a person under 16, prior to submission of any personal information you must obtain the consent of your parents or other legal guardians.

By herein Privacy Policy (hereinafter – the Privacy Policy), Atokampis, UAB (hereinafter – the Data Controller) shall set out the terms of personal data processing via the Website managed by the Data Controller. The terms set out by the Privacy Policy shall be applied every time when the Visitor accesses the content and/or service provided by the Data Controller, regardless of the device (PC, cellular phone, tablet, TV, etc.) used by the Visitor.

This Policy shall not apply when the Visitor browses the websites of other companies or uses the services of third parties when visiting the website of Atokampis, UAB.

When processing personal data, we shall follow the requirements of the EU Regulation No 2016/679 on Data Protection, the Law of the Republic of Lithuania on Legal Protection of Personal Data, the Law of the Republic of Lithuania on Electronic Communications, and other relevant applicable legal acts as well as the directions of regulatory authorities.

Data Controller’s reference information:

Registered office: Visginų km. 3, Kruonio sen., LT-56311 Kaišiadorių raj.

Telephone: +370 610 72554

E-mail: [email protected]

Company code: 304430155

Exempt from VAT

Data Controller’s c/a: LT34700010150594175 (Swedbank, AB)

What information on the Visitor is collected? 

Directly provided data:

• Name
• Surname
• Date of Birth
• E-mail address
• Telephone

The information on how the Visitor shall use our website:

Where the Visitor visits the Data Controller’s website, the Data Controller shall also collect the information that shall disclose the peculiarities and specific of the services rendered by the company or the statistics on the visits shall be generated automatically. For further information, please refer to the section ‘Cookies’.

The information obtained from the third parties:

When the Visitor is logging in through network accounts, such as Facebook, Gmail, etc., the information received may be related to other information that we receive when the Visitor is visiting our website.

Other information collected by our company:

The information on the Visitor’s PC and the Visitor’s visits and use of this website, including IP address, the time and date of website logins, etc.;

Any other information that the Visitor may provide to the Data Controller at any time by using the Data Controller’s website and the services rendered by thereof.

The Visitor’s rights:

The Visitor who has agreed to the terms and conditions of this Privacy Policy shall be entitled to:

• Be aware of and be informed about their personal data processed;
• Have access to and get familiarized with the data processing policy;
• Suspend their data processing procedure (except the data storing);
• Object to the processing or use of the Visitor’s data for the purposes of direct marketing, including the profiling to the extent it is related to direct marketing.

In which cases we use the information provided by the Visitor

The information provided by the Visitor may be used for the following purposes:

• for the permission to use the website atokampis.lt as well as the services provided via this website;
• for the purposes of direct marketing, having the Visitor’s consent (for e-mailing of newsletters and personal notifications, such as ads on various promotions and special offers, as well as for surveys conducted into the Visitors’ views about the services provided);*
• for the purposes of direct marketing, such as profiling, to offer the Visitor customized offers and services;*
• for e-mailing of invoices and reports;
• for the payment for services (cart) using a selected external banking services provider;
• by analyzing the scope and manner in which people use our online services, to improve the quality and content of the services provided.
• The Visitor shall be entitled to withdraw at any time their consent on the use of their data for marketing purposes.

To whom the Visitor’s information is disclosed

We undertake not to disclose the Visitor’s personal data to any unrelated third parties, except for the following:

• If the Visitor agrees to disclose their personal data and confirms this in writing.
• When providing services to our partners, having those ordered by thereof. For Service Providers, the Data Controller will provide only the Visitor’s personal information to the extent necessary to perform the particular service.
• To Law Enforcement Authorities in accordance with the procedure prescribed by the legislation of the Republic of Lithuania.

How long the Visitor’s data is kept

Atokampis, UAB shall keep the Visitor’s personal data for the period no longer than required by the purposes of data processing or provided by legal acts, should these set out a longer data retention period. Personal data are usually stored for the period reasonable claims may be made from the contractual relationship or to the extent necessary to implement and protect the legitimate interests of Atokampis, UAB. Any personal data that is no longer needed shall be destroyed. When providing electronic services, Atokampis, UAB shall handle the traffic related data only to the extent necessary to ensure the proper provision of services, except in the cases provided by law.

Newsletters

Having subscribed to the Newsletter, Atokampis, UAB will use the Visitor’s e-mail address based on the Visitor’s consent, which the Visitor may withdraw at any time. We can forward the Visitor’s e-mail address to third parties providing specialized services only to send you the Atokampis, UAB newsletter.

Having forwarded the newsletter, Atokampis, UAB may collect the statistics on the Visitor’s behavior, for example, whether the Visitor has opened an e-mail, what links they have clicked.

We will handle the Visitor’s e-mail address for the purpose of forwarding our newsletters until the Visitor refuses to receive the offers by Atokampis, UAB. You can unsubscribe the newsletters of Atokampis, UAB by clicking on the relevant link at the bottom of the newsletter or by other methods specified in this Policy.

The information provided to the third parties

The Data Controller’s website may also contain promotional messages, links to third party websites and their services – the Data Controller shall not control this information. The Data Controller shall not be responsible for the safety and privacy of the information collected by the third parties. The Visitor must read the privacy policies applicable to the third party websites and the services that they use.

Final Provisions

• The Data Controller shall have the right to amend/change the Privacy Policy either in part or in full.
• The addenda or amendments/changes to the Privacy Policy shall take effect from the date of their publication on the Website.
• If after the addendum or amendment/change to the Privacy Policy the Visitor continues using the Website and the services rendered on the Website and confirm their consent, the Visitor shall be deemed to have agreed to these additions and/or amendments.
• This Policy shall be reviewed at least once every 2 (two) years and updated as necessary.

CONTACT US

Should you have any questions about the information provided in herein Privacy Policy, please contact us in any preferable manner:

• By mail: Visginų km. 3, Kruonio sen. LT- 56311 Kaišiadorių raj.
• By telephone: +370 610 72554
• By e-mail: [email protected]

USE OF COOKIES

Having accessed the Data Controller’s website, the Visitor shall be provided with the content that meets the Visitor’s needs. For this purpose, cookies are used. Cookies are small files – the data elements designed to hold (to store automatically) the Visitor’s data when browsing in the Data Controller’s website. They facilitate retaining the history on website accessing, adapting it to the context, also allows monitoring website visit duration, collecting the statistical information about the number of visitors and maintaining smooth operation of website.

For the analysis on the accessing and use of its Website, the company Atokampis, UAB shall use Google Analytics as well as other similar tools. These tools generate the statistical and other data on the Website accessing and use based on the cookies that are stored in the users’ PCs. The data collected on the Website accesses shall be used for the development of reports on the accessing of the Website.